We specialize exclusively in wholesale operations, catering to businesses seeking bulk purchases of our premium products. Unfortunately, we do not engage in retail sales. Thank you for considering us for your wholesale needs.
To initiate an order inquiry or request a quotation, simply visit our online Showroom. Browse and select your desired items and quantities, then add them to your cart. Proceed to complete the checkout process to confirm your request for quotation (RFQ). Rest assured, no payment will be requested or processed at this stage. Once we receive your RFQ, we will provide you with our best prices via email within 48 hours.
To access our wholesale pricing, a minimum order value of USD 500 is necessary for stock orders, with no minimum order quantity (MOQ) per item as long as they are in stock. For items not currently in stock or any custom orders, a MOQ will be specified depending on the item type. MOQ details will be provided in the quotation process. Please note that we do not offer sample sales. Thank you for your understanding.
Orders from stock typically require 3 to 5 days to prepare for shipment. Made-to-order productions, on the other hand, necessitate approximately 35 to 45 days from the receipt of the deposit. Please allow an additional 5 to 10 days for shipping, depending on the carrier's services and your location. If you have specific delivery deadline requirements, kindly communicate them during the order inquiry process and ensure they are documented in the sales contract. Please note that SHK will not be held liable for any claims related to delivery delays unless explicitly stated otherwise in the sales contract.
All orders are carefully packed in cardboard boxes and entrusted to a courier service designated by us, unless otherwise specified by the client. Shipping fees, which include insurance, are invoiced to the client by SHK at the carriers' service rates. However, once the goods are transferred to international carriers, SHK assumes no responsibility for any loss or damages. Our coverage extends only to the lost value, up to the extent of the insurance reimbursement. Tracking for all shipments is available on the chosen carrier's website.
For confirmed orders with available stock, full payment is necessary prior to shipment. In the case of made-to-order productions, a 30% deposit payment is required to initiate order processing, with the balance payment due before shipment. Payment options include TT (wire transfer) to our Hong Kong bank account or via PayPal.
We only process returns if a product fails to meet your order's specifications or exhibits a production flaw. Please contact us via email to initiate the return and replacement process. The client is responsible for covering the return postage costs. However, SHK will cover the expenses associated with resending the exchanged items free of charge.